We take pride in delivering products in its original condition. We are unable to take back unsealed products of hygienic and safety reasons. You may obtain the Return Authorization Number through an application at HairMall.ca within 14 days of the order’s delivery date. All product returns require a Return Authorization Number.

It will not be available for any return, exchange. If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, Or is not in its original condition, the product is unable to get exchanged for. If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, There is a return, exchange option available. * If the product is in its original condition, sealed, and has been within 14 days, This includes all hair care products, soaps, and body products. Return PolicyĪll Wigs and Ponytails are always Final Sale.ĭue to hygienic and safety reasons, we are unable to take these back as we take pride in delivering products in its original condition never been used.Īny hair that is in its original condition, sealed, and is within 14days is available We deeply appreciate your understanding and cooperation. No Return & No Exchange due to COVID 19 until further notice. It is rare for such delay, however, if merchandise is delayed due to shortage in inventory it may take longer than usual for delivery or we may cancel the order all together, in which case, purchaser will be refunded. Once again, HairMall.ca is not responsible for any loss due to missing, insufficient, incorrect or fraudulent information. If one or some of the information you have provide is correct, and delivery cannot be made due to an error or fraudulent information, and any lost package due to aforementioned reasons will not be refunded or reimbursed. Boxes are amply sized and your items are well-protected. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. We cannot group orders placed separately to one shipment, and shipping fees will apply to each of them. We advise you to group your items in one order for you convenience. Handling fees are fixed, whereas transport fees vary according to total dimensions, weight of the shipment, and your location. Shipping fees include handling and packing fees as well as postage costs. If regular shipping method is selected, items will deliver within 7-10 business days. Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post.

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